Muhammad Imran Rafiq

 
 
 
 
 
 

Personal

Thumbnail Caption

Muhammad Imran Rafiq

24 Highfield Road
Stoke, Coventry
CV2 4GT
United Kingdom

Ph: 0796 188 000 6
Email: imrancs_qau@yahoo.com

 

Objective

To do something in the field of computer science as Einstien did in theory of relativity.

 

Experience

 

·         7  years experience in the area of Software Development.

·         Strong Concepts & Practical Experience on Call Center Application design and development.

·         Confident with RFID, BlueTooth, Automatic defect recognition technologies.

·         AVAYA trained for IVR Application Design & Development (AVAYA Labs Bahrain).

·         Call Centre solution development ( AVAYA Conversant IVR , CTI Server , Definity PBX)

·         Lucent DEFINITY Switch (PBX) administration.

·         Call Centre solution development for Shaheen Air (Asterisk open source PBX, Digium TDM400B hardware).

·         IVR & Fax over IP Software Development using Intel Dialogic Card (VFX/40 ESC).

·         Experience of Microsoft COM, DCOM, Dot NET Technologies.

·         Exposure of various modern database systems.

Qualification

  • MSC Information Technology (UK)


  • MSC Computer Science (PAK)

  •  

    Work Experience

     Company  Designation  Duration
     

     NDT Consultants Ltd

     Middlemarch House, Siskin Drive           

    Coventry, CV3 4FJ

     United Kingdom         

     

     Senior Software Engineer

     

     March 2006 to date

     

     Datels International 

     Rawalpindi Pakistan

     Senior Software Engineer  July 2002 to September 2005

     

     Televoice Communications

     Rawalpindi , Pakistan

     Software Engineer  September 2001 to June 2002

     

     

    Technologies

    Operating System

    Windows 2000, Windows XP, Windows NT, SCO Unix 8.0

    Programming Languages and Tools

    Microsoft Visual C++ 6.0,  Microsoft Visual Basic 6.0, Microsoft Visual Basic.NET, Microsoft Visual C# , Crystal Reports, Microsoft Visual Source Safe, AVAYA V@W, AVAYA CVCT ,Script Builder

    Web Development

    HTML,  VBScript, ASP, ASP.NET

    Databases

    Oracle 8i/8.0, SQL Server 7.0 / 2000 / 2005, Access 97/2000

    Methods, Standards, API & Libraries

    COM/ActiveX, ADO, ADO.NET , MFC, UML, TSAPI, Dialogic SDK, National Instrument SDK

    Web Application Servers

    IIS (Internet Information Server).

     

    Trainings

    Ø       Took 12 days training at Avaya Labs, Bahrain, on IVR Development. Training included the concepts of call center, IVR, designing and development of IVR applications using Anaya’s tools Script Builder and Voice@Work.

     Ø       Training delivered at Shaheen Air Call Center Karachi on Usage of Asterisk soft PBX, Soft wallboard, CRM Solution and Call Center Network administration.

     

     

    Projects

     

    Project Title

    ChainTest   (www.chaintest.com)

    Tools\Technologies

    Visual C++ 6.0, Visual Basic.NET, Zenon Crawler (h/w)

    Description

    The idea was to develop a robotic crawling vehicle for testing the chains in situ below water. The vehicle would be automated, and sensitive to fatigue cracks, corrosion, bent chains and abrasion.

    A software system was designed and developed in order to control robotic crawler motion and integrate various NDT inspection techniques using one easy to use control panel. Software was capable of displaying real time data from different NDT instruments as well as crawling vehicle position and status. Anti-collision algorithms were developed in order to avoid collision among different axis of crawling vehicle.

     

    Project Title

    Saferay   (www.saferay.co.uk)

    Tools\Technologies

    Visual C++ 6.0, Visual Basic.NET, X-Ray Source(h/w), Ajat Camera

    Description

    This project includes 4 axis motor contolling connected through COM Port, X-Ray Source Control through Software, Camera Calibration through software, getting real time image data from camera and finally stiching those images to build complete image.

     

    Project Title

    RFID Based Supply Chain Management System

    Tools\Technologies

    RFID Reader, ISO 16593 Transponders, VB.NET , Microsoft SQL Server 2000 , Crystal Reports

    Description

    The project was developed to automize supply chain management system for Armour test factory. System had capabilites to Read RFID Tags in real time, write any user defined data on tags ( i-e manfuacture date, model no, batch no etc). The system included all the standard features of supply chain management system.

     

    Project Title

    Real Time Location Tracking using Active RFID Technology

    Tools\Technologies

    RFID Reader, ISO 16593 Transponders, VB.NET , Microsoft SQL Server 2000 , Crystal Reports

    Description

    The project was developed to automize supply chain management system for Armour test factory. System had capabilites to Read RFID Tags in real time, write any user defined data on tags ( i-e manfuacture date, model no, batch no etc). The system included all the standard features of supply chain management system.

     

    Project Title

    Free Scan ( Automatic Defect Recognition and Position Tracking System )

    Tools\Technologies

    Free Scan Device , N Bus Device ,Visual C++ 6.0 (ATL COM), Visual Basic.NET

    Description

    This project aimed to detect crack or fault inside any metal part. System keeps track of the position of defect and shows that part on screen in 3D image format. User can also calibrate instrument through software to get best result.

     

    Project

    Shaheen Air Call Centre Solution Implementation (www.ShaheenAir.com)

    Tools\Technologies

    Asterisk open source PBX , Digium Telephony Cards , Perl, VB.NET , MySql , Crystal Reports

    Description

    This project includes IVR application + Asterisk PBX administration + CRM software + Soft wallboard + Reporting Software. I set myself the complete LAN and call center network for Shaheen Air.(009221111808080).

     

    Project

    AVAYA Call Center Development (www.Avaya.com)

    Tools\Technologies

    AVAYA V@W, AVAYA CVCT, DEFINITY G3V6, CONVERSANT IVR, TSAPI, VISUAL C++ 6.0, ORACLE 8i

    Description

    This challenging project includes IVR application development using AVAYA V@W tool, DEFINITY Switch Administration ( Trunk groups, Vector Directory Numbers, Vector Scripts, Hunt Groups, Agents Management, Channel Management ), CTI Client Development), AVAYA Conversant 8.0 Administration ), Agent Assistant Software Development.

     

    Project

    IVR Application

    Tools\Technologies

    Visual C++ 6.0, Dialogic SDK (VFX/40 ESC)

    Description

    IVR application was developed to guide the user during the process of sending fax. User has to login through this application. Moreover this application asks user about some information and informs him about his balance and time limit to send fax in his remaining balance through proper voice messages.

     

    Project

    Fax Over IP

    Tools\Technologies

    Visual C++ 6.0, MS SQL Server 2000, ODBC, Crystal Reports, Dialogic VFX/40 Esc SDK.

    Description

    This project consists of three major parts. Email Client, Fax Engine, Administrator application. It was store and forward fax system. Fax Engine was developed using Dialogic Fax Card.

     

    Project

    eConnect CRM Fax Module Development

    Tools\Technologies

    Microsoft Visual C++ 6.0 , Microsoft Platform SDK

    Description

    This solution is built to provide a cost effective eCRM solution. This part involved the developments of component using windows fax API’s.

     

    Project

    SMTP and POP3 Clients

    Tools\Technologies

    Visual C++ 6.0 (Sockets)

    Description

    This project involved the development of libraries in Visual C++ 6.0. Implementing POP3 and SMTP protocols according to their corresponding RFC’s. Sockets were used.

     

    Project

    Help Desk Software

    Tools\Technologies

    Visual C++ 6.0 , SQL Server 2000, Crystal Reports 8.5

    Description

    Administrator part is responsible for maintaining and setting all type of information. Client part (web based + desktop application) is to put tasks, and Help desk part is to handle all tasks. This was developed for PKP.

     

    Project

    Soft Wallboard

    Tools\Technologies

    Visual C++ 6.0 (Sockets), Oracle 8.0

    Description

    Soft wallboard (client server application) is responsible to display critical real time statistics on agent screen in a call centre environment. This software queries for information from database after a specific interval of time.

     

    Project

    Access Control System

    Tools\Technologies

    Visual Basic.NET, SQL Server 2000

    Description

    This software was developed to control user level access for different sensitive areas in the company. Computer and Pegasus device communicates via COM port (RS 232). This system also includes functionality of automatic employee attendance activities.

     

    Project

    Aviation Management System

    Tools\Technologies

    Visual Basic.NET, SQL Server 2000

    Description

    This software was developed to automate the whole system of Askari Aviation. Modules included are HRM, Marketing/Sales, Transportation, Operations (Aircraft Maintenance).

     

    References

    References can be provided as and when required