Muhammad Imran Rafiq
24 Highfield Road
Stoke, Coventry
CV2 4GT
United Kingdom
Ph: 0796 188 000 6
Email: imrancs_qau@yahoo.com
Muhammad Imran Rafiq
Personal
Muhammad Imran Rafiq
24 Highfield Road
Stoke, Coventry
CV2 4GT
United Kingdom
Ph: 0796 188 000 6
Email: imrancs_qau@yahoo.com
Objective
To do something in the field of computer science as Einstien did in theory of relativity.
Experience
· 7 years experience in the area of Software Development.
· Strong Concepts & Practical Experience on Call Center Application design and development.
· Confident with RFID, BlueTooth, Automatic defect recognition technologies.
· AVAYA trained for IVR Application Design & Development (AVAYA Labs Bahrain).
· Call Centre solution development ( AVAYA Conversant IVR , CTI Server , Definity PBX)
· Lucent DEFINITY Switch (PBX) administration.
· Call Centre solution development for Shaheen Air (Asterisk open source PBX, Digium TDM400B hardware).
· IVR & Fax over IP Software Development using Intel Dialogic Card (VFX/40 ESC).
· Experience of Microsoft COM, DCOM, Dot NET Technologies.
· Exposure of various modern database systems.
Qualification
MSC Information Technology (UK)
MSC Computer Science (PAK)
Work Experience
| Company | Designation | Duration |
|
Middlemarch House, Siskin Drive Coventry, CV3 4FJ United Kingdom |
Senior Software Engineer |
March 2006 to date |
|
Rawalpindi Pakistan |
Senior Software Engineer | July 2002 to September 2005 |
|
Televoice
Communications
Rawalpindi , Pakistan |
Software Engineer | September 2001 to June 2002 |
Technologies
Operating System |
Windows 2000, Windows XP, Windows NT, SCO Unix 8.0 |
|
Programming Languages and Tools |
Microsoft Visual C++ 6.0, Microsoft Visual Basic 6.0, Microsoft Visual Basic.NET, Microsoft Visual C# , Crystal Reports, Microsoft Visual Source Safe, AVAYA V@W, AVAYA CVCT ,Script Builder |
|
Web Development |
HTML, VBScript, ASP, ASP.NET |
|
Databases |
Oracle 8i/8.0, SQL Server 7.0 / 2000 / 2005, Access 97/2000 |
|
Methods, Standards, API & Libraries |
COM/ActiveX, ADO, ADO.NET , MFC, UML, TSAPI, Dialogic SDK, National Instrument SDK |
|
Web Application Servers |
IIS (Internet Information Server). |
Trainings
Ø Took 12 days training at Avaya Labs, Bahrain, on IVR Development. Training included the concepts of call center, IVR, designing and development of IVR applications using Anaya’s tools Script Builder and Voice@Work.
Ø Training delivered at Shaheen Air Call Center Karachi on Usage of Asterisk soft PBX, Soft wallboard, CRM Solution and Call Center Network administration.
Projects
Project Title |
ChainTest (www.chaintest.com) |
|
Tools\Technologies |
Visual C++ 6.0, Visual Basic.NET, Zenon Crawler (h/w) |
|
Description |
The idea was to develop a robotic crawling vehicle for testing the chains in situ below water. The vehicle would be automated, and sensitive to fatigue cracks, corrosion, bent chains and abrasion. A software system was designed and developed in order to control robotic crawler motion and integrate various NDT inspection techniques using one easy to use control panel. Software was capable of displaying real time data from different NDT instruments as well as crawling vehicle position and status. Anti-collision algorithms were developed in order to avoid collision among different axis of crawling vehicle. |
Project Title |
Saferay (www.saferay.co.uk) |
|
Tools\Technologies |
Visual C++ 6.0, Visual Basic.NET, X-Ray Source(h/w), Ajat Camera |
|
Description |
This project includes 4 axis motor contolling connected through COM Port, X-Ray Source Control through Software, Camera Calibration through software, getting real time image data from camera and finally stiching those images to build complete image. |
Project Title |
RFID Based Supply Chain Management System |
|
Tools\Technologies |
RFID Reader, ISO 16593 Transponders, VB.NET , Microsoft SQL Server 2000 , Crystal Reports |
|
Description |
The project was developed to automize supply chain management system for Armour test factory. System had capabilites to Read RFID Tags in real time, write any user defined data on tags ( i-e manfuacture date, model no, batch no etc). The system included all the standard features of supply chain management system. |
Project Title |
Real Time Location Tracking using Active RFID Technology |
|
Tools\Technologies |
RFID Reader, ISO 16593 Transponders, VB.NET , Microsoft SQL Server 2000 , Crystal Reports |
|
Description |
The project was developed to automize supply chain management system for Armour test factory. System had capabilites to Read RFID Tags in real time, write any user defined data on tags ( i-e manfuacture date, model no, batch no etc). The system included all the standard features of supply chain management system. |
Project Title |
Free Scan ( Automatic Defect Recognition and Position Tracking System ) |
|
Tools\Technologies |
Free Scan Device , N Bus Device ,Visual C++ 6.0 (ATL COM), Visual Basic.NET |
|
Description |
This project aimed to detect crack or fault inside any metal part. System keeps track of the position of defect and shows that part on screen in 3D image format. User can also calibrate instrument through software to get best result. |
Project |
Shaheen Air Call Centre Solution Implementation (www.ShaheenAir.com) |
|
Tools\Technologies |
Asterisk open source PBX , Digium Telephony Cards , Perl, VB.NET , MySql , Crystal Reports |
|
Description |
This project includes IVR application + Asterisk PBX administration + CRM software + Soft wallboard + Reporting Software. I set myself the complete LAN and call center network for Shaheen Air.(009221111808080). |
Project |
AVAYA Call Center Development (www.Avaya.com) |
|
Tools\Technologies |
AVAYA V@W, AVAYA CVCT, DEFINITY G3V6, CONVERSANT IVR, TSAPI, VISUAL C++ 6.0, ORACLE 8i |
|
Description |
This challenging project includes IVR application development using AVAYA V@W tool, DEFINITY Switch Administration ( Trunk groups, Vector Directory Numbers, Vector Scripts, Hunt Groups, Agents Management, Channel Management ), CTI Client Development), AVAYA Conversant 8.0 Administration ), Agent Assistant Software Development. |
Project |
IVR Application |
|
Tools\Technologies |
Visual C++ 6.0, Dialogic SDK (VFX/40 ESC) |
|
Description |
IVR application was developed to guide the user during the process of sending fax. User has to login through this application. Moreover this application asks user about some information and informs him about his balance and time limit to send fax in his remaining balance through proper voice messages. |
Project |
Fax Over IP |
|
Tools\Technologies |
Visual C++ 6.0, MS SQL Server 2000, ODBC, Crystal Reports, Dialogic VFX/40 Esc SDK. |
|
Description |
This project consists of three major parts. Email Client, Fax Engine, Administrator application. It was store and forward fax system. Fax Engine was developed using Dialogic Fax Card. |
Project |
eConnect CRM Fax Module Development |
|
Tools\Technologies |
Microsoft Visual C++ 6.0 , Microsoft Platform SDK |
|
Description |
This solution is built to provide a cost effective eCRM solution. This part involved the developments of component using windows fax API’s. |
Project |
SMTP and POP3 Clients |
|
Tools\Technologies |
Visual C++ 6.0 (Sockets) |
|
Description |
This project involved the development of libraries in Visual C++ 6.0. Implementing POP3 and SMTP protocols according to their corresponding RFC’s. Sockets were used. |
Project |
Help Desk Software |
|
Tools\Technologies |
Visual C++ 6.0 , SQL Server 2000, Crystal Reports 8.5 |
|
Description |
Administrator part is responsible for maintaining and setting all type of information. Client part (web based + desktop application) is to put tasks, and Help desk part is to handle all tasks. This was developed for PKP. |
Project |
Soft Wallboard |
|
Tools\Technologies |
Visual C++ 6.0 (Sockets), Oracle 8.0 |
|
Description |
Soft wallboard (client server application) is responsible to display critical real time statistics on agent screen in a call centre environment. This software queries for information from database after a specific interval of time. |
Project |
Access Control System |
|
Tools\Technologies |
Visual Basic.NET, SQL Server 2000 |
|
Description |
This software was developed to control user level access for different sensitive areas in the company. Computer and Pegasus device communicates via COM port (RS 232). This system also includes functionality of automatic employee attendance activities. |
Project |
Aviation Management System |
|
Tools\Technologies |
Visual Basic.NET, SQL Server 2000 |
|
Description |
This software was developed to automate the whole system of Askari Aviation. Modules included are HRM, Marketing/Sales, Transportation, Operations (Aircraft Maintenance). |
References
References can be provided as and when required